Excellent customer service and business funding are crucial to your success. Have you done something your customer may consider “unforgivable?” Do you know how you can win back a wronged customer? This article will help you with all this.
Customer Service Problems and Business Funding
A recent survey shows that more than half of US customers have decided not to buy something because of the bad customer service they received. 33% would turn to another business after receiving just 1 bad transaction.
With all this in mind, it’s critical to mitigate customer service problems. This is of immense importance if you want to grow your business. Of course, to grow your business, you should also have the necessary access to working capital. This is easy to do if you work with a reputable business funding provider that offers exceptional financing solutions to both high and low risk merchants.
With the right steps, you can become more efficient and innovative in your business. How can you do this?
- Understand Your Customer
You won’t find customers usually complaining aggressively about minor issues. However, when those issues aren’t properly resolved, you’ll be faced with problems.
- Be Open to Feedback
Listen to your customers. Listen to the reasons for their frustration. This is difficult but necessary.
- Control Your Emotions
You can find customers’ emotions in their letters, emails, or phone calls when they’re interacting with your business. Always respond rationally. Don’t be emotional.
- Don’t Minimize the Customer’s Experience
Never blame customers for faults. Even if a customer has some part in a failed product/service, never forget to use the magical “You deserve better” phrase.
- Take Control of the Situation
Give your customers reasonable choices for resolution, however, it’s you who should solve the problem. Don’t forget to proactively suggest the possible outcomes by showing your full understanding of the situation.
- Act Instead of Just Uttering Words
Actions speak louder than words! This is what most customers want. Apologizing won’t do anything to actually fix the issues. The important thing is to keep your word: this is more than empathy and smiles.
- Do Your Best for Your Customers
Even if you find you’ve messed up, and the customer hasn’t noticed, contact him/her and make things right. Provide the best for your customers.
- Have a Speedy Response
Quick response won’t only draw customers to your business, but also turn them into loyal ones. Provide a proper response to your customers’ questions and feedback, especially if these questions are on social media.
- Understand Your Legal Obligations
Make sure your business is due to the relevant laws and regulations concerning products, pricing, refunds, and warranties.
- Handle Customer Complaints Clearly
Apart from a clear procedure, negotiate calmly and in a professional manner. The documented customer complaints procedure should be accessible and easy to understand by not only yourself but also by your employees.
Don’t be scared when your customers complain. Just handle customer service flubs carefully and learn from them so to build a successful business.
Author Bio: As an account executive, Michael Hollis has funded millions by using alternative funding (or business funding) solutions. His experience and extensive knowledge of the industry has made him a finance expert at First American Merchant.